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  1. Who is entitled to register .si domain name?

    A .si domain name can be registered by any legal or natural person. Local presence is not required.


  2. What is the registration period for .si domain names?

    Domain names can be registered or renewed for one, two, three, four or five years.


  3. How many domain names can we register?

    There’s no limitation on the number of domain names per domain name holder.


  4. Would it be possible to return domain name and get money back?

    If Domain name holders meet the conditions to be deemed consumers under the law regulating consumer protection, pursuant to such law they shall have the right to cancel contracts concluded at a distance within a period of 14 days by notifying the Registrar without any requirement to state the reason. Registrars shall be obliged to return all payments made no later than within 30 days of receipt of the message on withdrawal from the contract. In such instances, Arnes shall be obliged to return to the Registrar any fees paid under the following conditions:

    * that Arnes received within 16 days of registration of the Domain name an application to delete the Domain name and the Domain name holder’s confirmation of deletion; and
    * that in the interim the Domain name has not been activated, where the input of DNS records into the Domain name registration system constitutes activation of the Domain name.


  5. Why did I get e-message from Arnes that contact e-mail has been changed?

    The expenses are always covered by the complainant, which means the party that initiates the procedure. The fees can be found in ADR procedure A valid e-mail address is of the utmost importance, because it is our only direct means of communication with you: it will be used as a means of contact, for example, if you wish to change registrar. Arnes may withdraw a domain name if it has no active e-mail address. To avoid misuse an automated message is sent by the registration system when contact e-mail has been changed by the registrar.ile.


  6. Who pays the expenses of the alternative domain name dispute resolution and what are the tariffs?

    The expenses are always covered by the complainant, which means the party that initiates the procedure. The fees can be found in ADR procedure file.


  7. When will renewed domain name from quarantine be online again?

    After next .si zone upload, that is done every 2 hours.


  8. What kind of domain name can be registered under .si TLD?

    Rightful claimants can register any domain name that fulfils the following requirements:

    * minimum of 3 characters among the letters “A-Z” with no difference between capital and lower case letters, numbers from “0-9″ and the hyphen “-”
    * first or last character can not be a hyphen
    * hyphen can not be positioned on the 3rd and 4th position simultaneously
    * domain name can include from a minimum of 3 to a maximum of 63 characters
    * domain name must not be identical to a previously registered .si domain name (that is still in domain name database)
    * domain names 113.si and 112.si are reserved for the needs of the Police (113) or the Administration for Civil Protection and Disaster Relief (112).


  9. What is the purpose of the status pending quarantine?

    The purpose of “pending quarantine” status is in preventing the domain holders from unintentionally losing their domain names.

    If a domain name hasn’t been renewed in time or a deletion has been accidentally confirmed, the domain name stops working properly but it is still registered on the current domain holder’s name and nobody else can register it for the duration of 30 days.


  10. What is the contact email address of the domain holder meant for?

    All transactions regarding registered domain names are handled by registrars on behalf of the domain name holder. Certain transactions (domain deletion, domain transfer to a new registrar, domain transfer to a new domain holder) are carried out only when the domain holder’s confirmation is received. Contact email is needed for all official communication between Arnes and domain holders and also for all transaction confirmations. It is extremely important that the email address entered in the registration system process is one of the domain holder and not the registrar! Please, make sure it is an active/working email address. Arnes may withdraw a domain name if it has no active e-mail address.